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This page explains what personal information I collect when you use this website or work with me, why I collect it, and what your rights are. It is written to be read, not skimmed past, so it is as short as the law allows.

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Betterness Manifesto Ltd. is a coaching and training practice run by Charlie Hamilton. I am the data controller, which means I am responsible for how your information is handled.

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If anything in this notice is unclear, or you want to use any of your rights, email me, and I will reply within a month.

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What information I collect and why

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I only collect what I need to reply to you, run our sessions, and get paid.

 

I do not sell your information or use it for advertising.

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What, when, why I need it, legal basis

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Name, email address, and anything you write in the form

You use the contact or enquiry form

To reply to you

Legitimate interest (answering an enquiry you have made)

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Name, email, phone number, time zone, and session booking details

You book a discovery call or coaching session

To arrange and run the session

Contract (providing the service you asked for)

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Billing name, address, and payment record

You pay for coaching or training

To invoice you and keep the records HMRC requires

Contract and legal obligation

 

Coaching notes, including anything you tell me about your neurodivergence, mental health, or wellbeing

During coaching

To give you consistent, safe, and useful coaching

Contract, plus your explicit consent for health information (see below)

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Email address

You sign up to my newsletter

To send you the newsletter you asked for

Consent, which you can withdraw at any time using the unsubscribe link

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Anonymous visit statistics (pages viewed, device type, rough location by country)

You browse the site

To see which pages are useful

Legitimate interest; see the Cookies section

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Health and neurodivergence information

 

Because of the nature of coaching, you will probably tell me things about your diagnosis, mental health, or medication. The law treats this as special category data, so I ask for your explicit consent to record it before we begin, as part of the coaching agreement. You can withdraw that consent at any time, and I will delete those notes unless I am legally required to keep them. I never ask for, or record, more than I need for our work together.

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I do not make automated decisions about you, profile you, or collect information about you from anyone else.

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Who I share it with and where it is stored

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I do not share your information with anyone for their own use. I do use a small number of trusted companies to run the practice, and they handle your data on my instructions only:

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  • WIX hosts this site and the contact form

  • Google manages session bookings

  • Zoom runs our sessions

  • Google Workspace stores my email and files

  • Mailchimp sends the newsletter

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Some of these companies store data in the United States or elsewhere outside the UK. Where they do, the transfer is covered by the UK's data bridge or by standard contractual clauses recognised under UK law, so your information has the same protection as it would here.

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I would only ever hand information to someone else if the law required it, or if I believed you or another person were at serious risk of harm. I would tell you first wherever I could.

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How long I keep it

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Enquiries that do not lead to coaching - 6 months, then deleted

Coaching notes and session records - 2 years after our last session, then securely deleted, unless you ask me to delete them sooner

Invoices and payment records - 6 years after the end of the tax year, as HMRC requires

Newsletter email address - until you unsubscribe

Website statistics - indefinitely

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Your rights

 

You can ask me, free of charge, to:

  • tell you what information I hold about you and give you a copy

  • correct anything that is wrong

  • delete your information

  • stop using it, or limit how I use it

  • send it to you or to someone else in a usable format

  • stop sending you the newsletter, or stop relying on your consent for anything else

 

Email me and I will respond within one month. If you are unhappy with how I have handled your information, please tell me first so I can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

 

Cookies

 

Cookies are small files a website stores on your device. This site uses:

  • Essential cookies that make the site work, such as remembering your cookie choice. These need no consent.

  • Analytics cookies from WIX that tell me how many people visit and which pages they read. The data is aggregated and I do not use it to identify you. Under UK law these low-risk statistics cookies no longer need your prior consent, but you can switch them off at any time using the cookie settings link in the footer or your browser settings.

 

I do not use advertising or social media tracking cookies.

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Changes to this notice

 

I will update this notice if I change the tools I use or how I work. The date at the bottom tells you when it was last changed.

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30 October 2026

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